Please read this document carefully before using the vcity platform. By registering for or using any vcity service, you are deemed to have read, understood, and agreed to all terms stated herein.
We understand that terms documents can be lengthy. Here are the key points that matter most for you to know.
The vcity platform may only be used by individuals aged 18 and above. Registration by underage players is strictly prohibited, and any account found to be in violation of this rule will be terminated.
Every bonus offered by vcity carries a wagering requirement that is stated explicitly. There are no hidden conditions — all bonus terms can be reviewed before you accept them.
All financial transactions at vcity are protected with 256-bit SSL encryption. Withdrawals are processed using the same method as the original deposit and are subject to standard identity verification (KYC).
Each player is only permitted to hold one active account at vcity. Owning multiple accounts violates the platform's terms and may result in all such accounts being frozen and any bonuses being forfeited.
Vcity operates a sophisticated fraud detection system. Any attempt to manipulate games, exploit system bugs, or conduct fraudulent transactions will result in immediate account termination.
Vcity will not sell, rent, or share your personal data with third parties without your consent, except where required by law. Your data is protected in accordance with vcity's strict Privacy Policy.
This document is a legally binding agreement between you ("Player") and vcity ("Platform"). By using any part of the vcity platform, you agree to be bound by all terms set out below. If you do not agree, please discontinue use of this platform.
These Terms and Conditions ("Terms") govern your use of the vcity platform, accessible via the official website at vcity.one as well as all subdomains, mobile applications, and related services. These Terms should be read together with the vcity Privacy Policy and vcity Responsible Gaming Policy, both of which form part of this agreement.
Your continued use of this platform following any amendments to these Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to ensure you are aware of the latest applicable terms.
If you are using the vcity platform on behalf of an organisation or business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
To be eligible to use vcity services, you must meet all of the following eligibility requirements at all times:
Vcity reserves the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. Failure to provide the required documents within the specified timeframe may result in a temporary account freeze.
Each player is only permitted to register and maintain one (1) active account at vcity. Holding multiple accounts is a serious violation of these Terms and may result in the termination of all such accounts without any compensation.
You must provide accurate, complete and up-to-date information during registration. This includes your full name, date of birth, a valid email address and an active phone number. False or inaccurate information may result in your account being terminated and any funds within it forfeited.
You are solely responsible for maintaining the security of your password and account login credentials. vcity will not be liable for any losses arising from unauthorized access to your account due to your own negligence. You are advised to:
Vcity conducts a Know Your Customer (KYC) process as part of our commitment to anti-money laundering and counter-terrorism financing. You may be required to submit verification documents such as a national ID, passport, bank statement, or utility bill. The KYC process is an industry standard and safeguards your interests as a player.
Vcity supports a wide range of payment methods including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, Visa, Mastercard, and selected cryptocurrencies. All transactions are processed through secure, encrypted channels.
| Transaction Type | Processing Time | Minimum Limit | Fees |
|---|---|---|---|
| FPX / DuitNow Deposit | Instant | RM 30 | None |
| eWallet Deposit | Instant | RM 20 | None |
| Crypto Deposit | 1–3 block confirmations | Equivalent to RM 50 | None |
| Bank Withdrawal | 15 minutes – 24 hours | RM 50 | None |
| eWallet Withdrawal | 15 minutes | RM 30 | None |
Withdrawals will only be processed to the same payment method used for your original deposit, except in specific circumstances approved by the vcity finance team. This is a standard security measure to prevent money laundering. Your first withdrawal may require KYC verification before it is processed.
Vcity reserves the right to delay or withhold withdrawals for security review purposes. Players will be notified of any withheld withdrawals via email or live chat within 24 hours.
Vcity offers a wide range of bonuses to players, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. Each bonus is subject to specific wagering requirements and must be fulfilled before any withdrawal involving bonus funds is permitted.
Tip: Before claiming any bonus, please read the wagering terms carefully. If you are unsure, contact the vcity customer support team via live chat for clarification before claiming the bonus.
All games available on the vcity platform use a Random Number Generator (RNG) certified by independent auditing bodies. This ensures that every game outcome is entirely random and cannot be influenced by any party, including vcity itself.
The Return to Player (RTP) rate for each slot game can be found on the respective game information page. For live table games, RTP is determined by the applicable standard game rules.
In the event of a technical failure or connection disruption during a game, vcity will use server data to determine the actual game outcome at the time of the disruption. If the outcome cannot be determined, the wager will be returned to the player's account. vcity is not liable for any losses arising from third-party software failures or internet disruptions on the player's end.
Vcity is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. The following conduct is strictly prohibited on the vcity platform:
Violation of any of the above rules may result in an official warning, temporary suspension or permanent termination of the account, depending on the severity of the violation.
You have the right to close your vcity account at any time by contacting our customer support team. Any remaining funds in your account (after deducting any bonus that has not met the wagering requirements) will be processed for withdrawal under the standard terms.
Vcity reserves the right to suspend or terminate a player's account without prior notice in the following cases:
Players who wish to self-exclude for responsible gambling purposes may do so through the account settings section without needing to contact support. Self-exclusion takes effect immediately and lasts for the duration you set.
The vcity platform is provided on an "as is" and "as available" basis. vcity makes no warranties, express or implied, regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.
To the extent permitted by applicable law, vcity's total liability to you for any claim arising from or related to the use of this platform is limited to the net deposit amount you made in the 30 days prior to the claim.
Vcity shall not be liable under any circumstances for indirect, consequential, special, exemplary, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, even if vcity has been advised of the possibility of such damages.
Vcity reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. Amendments take effect immediately upon publication on the official vcity website. It is your responsibility to review this page periodically.
These Terms are governed and interpreted in accordance with the principles of international law applicable to online gambling platforms operating under a licence from a recognised jurisdiction. Any dispute arising from or related to these Terms shall be resolved through binding arbitration in accordance with the procedures established by vcity.
If any provision of these Terms is found to be invalid, unenforceable or inapplicable by a court of competent jurisdiction, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions of these Terms will continue in full force and effect.
For any enquiries regarding these Terms and Conditions, please contact the vcity customer support team via live chat, available 24 hours a day, 7 days a week.
The vcity platform is built on a foundation of transparency and trust. With clear terms and 24/7 support in Bahasa Malaysia, you can play with confidence and peace of mind.